Refund policy

🛍️ Return, Refund & Cancellation Policy – LUFDU HUB

At LUFDU HUB, we’re committed to providing quality products and smooth service. Please read our return and refund terms carefully before placing your order. To start a return, you can contact us at lufdu87@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

🔄 Return & Refund Policy

We offer returns only under specific conditions, as outlined below.

📅 Return Window

You can request a return within 5 days of receiving your order.

✅ Eligibility for Return

To be eligible for a return:

  • A complete unboxing video is mandatory (from the moment the package is opened).

  • The item must be unused, in its original packaging, and in resellable condition.

  • You must provide proof of purchase (order ID or invoice).

❗ Returns without a valid unboxing video or prior approval will not be accepted.

🚫 Non-Returnable Items

Certain products cannot be returned due to hygiene or safety reasons, including:

  • Personal care items (e.g., hygiene, grooming, or beauty products)

  • Final Sale or Clearance items

💵 Refunds

  • Approved refunds will be issued to your original payment method (UPI, card, or net banking).

  • For COD orders, refunds will be sent to your bank account.

  • Refunds are processed within 10 to 15 business days after we receive and inspect the returned product.

  • You’ll be notified by email or WhatsApp once your refund is approved and processed.

🏦 Note: Your bank or payment provider may take additional time to post the refund to your account.

you can always contact us for any return question at lufdu87@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.