FAQ

Frequently Asked Questions (FAQ)

1. What is Lufdu.com?

Lufdu.com is an online shopping destination offering a curated selection of unique, trending, and high-quality products — from tech gadgets and fashion accessories to home decor and lifestyle must-haves.

2. Are all the products on Lufdu.com authentic?

Absolutely! Every item listed on Lufdu.com is carefully sourced and verified for quality and authenticity. We partner only with trusted suppliers to ensure you get genuine products every time.

3. How do I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Enter your shipping details and complete the payment — it’s that easy!

4. What payment methods do you accept?

We accept a wide range of secure payment options, including credit/debit cards, UPI, net banking, and major digital wallets.

5. How long will it take to receive my order?

Delivery times vary depending on your location and the product. Typically, orders are delivered within 4 – 7 business days after dispatch.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to check real-time updates on your delivery status.

7. What is your return and refund policy?

We offer a 5 -day return policy on most products. If your item arrives damaged or not as described, you can request a return or replacement. Refunds are processed after the product is inspected and approved. Also 

We offer returns only under specific conditions, as outlined below.

📅 Return Window

You can request a return within 5 days of receiving your order.

✅ Eligibility for Return

To be eligible for a return:

  • A complete unboxing video is mandatory (from the moment the package is opened).

  • The item must be unused, in its original packaging, and in resellable condition.

  • You must provide proof of purchase (order ID or invoice).

❗ Returns without a valid unboxing video or prior approval will not be accepted.

8. Do you offer cash on delivery (COD)?

Yes! COD is available on select products and locations. You’ll see the COD option at checkout if it’s available for your area.

9. How can I contact customer support?

You can reach our friendly support team via email at  lufdu87@gmail.com or through our Contact Us page. We aim to respond within 24 hours.

10. Do you offer discounts or promotions?

Yes! We regularly run exclusive sales, seasonal offers, and limited-time deals. Subscribe to our newsletter or follow us on social media to stay updated